Our Quality Policy

Rock Valley Tool is committed to satisfying its internal and external interested parties including customers. Rock Valley Tool shall achieve this with continual improvement of it’s Quality Management System, Product, Processes, Value and Customer Service.
Employees are encouraged to develop to their full potential while management provides a safe and desirable work environment.  Our employees are well trained and are conscientious about the product that they make.

Q1 Certifications – Raw Material

With each shipment, Rock Valley Tool requires mill certification to the required material specification.   The material will not be accepted without the required certs with the materials lot# identified. None of the materials used can be conflict minerals or counterfeit materials.  Also please review for additional requirements such as Rohs, mercury free, etc.

Q2 Certifications – Purchased Product

With each shipment, Rock Valley Tool requires a Certificate of Conformance and if necessary the material mill cert and any outside process certifications.   The product will not be accepted without the required certs. None of the materials in the product can be conflict minerals or counterfeit materials.  Also please review for additional requirements such as Rohs, mercury free, etc.

Q3 Certifications – Outside Services

With each shipment, Rock Valley Tool requires a Process Certificate of Conformance to the specification on the P.O. The product will not be accepted without the required certs.

Q4 Shipment Delays

Supplier agrees to provide us timely written notice of his/her inability to maintain the shipment schedule.

Q5 General Packaging and Preservation Procedures

Unless specific instructions are required, product shipped to Rock Valley Tool must be delivered, packaged and preserved to prevent damage.

Q6 Other Rock Valley Tool Purchase Order Requirements
  • The supplier must maintain their measuring and test equipment that is traceable to The National Institute of Standards and Technology (NIST) and calibrated per ANSI Z540, ISO 17025 or ISO 10012;
  • The supplier must maintain lot traceability throughout manufacturing, inspection and test;
  • implement a quality management system;
  • use customer-designated or approved external providers, including process sources (e.g., special processes);
  • notify Rock Valley Tool of nonconforming processes, products, or services and obtain approval for their disposition;
  • prevent the use of counterfeit parts;
  • notify the Rock Valley Tool of changes to processes, products, or services, including changes of their external providers or location of manufacture, and obtain the organization’s approval;
  • flow down to external providers applicable requirements including customer requirements;
  • provide test specimens (if required) for design approval, inspection/verification, investigation, or auditing;
  • retain documented information (Quality Documentation records and certifications must be maintained on file for a period of seven years after final payment of this purchase order. After this time period, Supplier shall not destroy such records without the written approval of Rock Valley Tool. Prime Contractor retention period requirements will supersede this note as applicable.);
  • the right of access by Rock Valley Tool, their customer, and regulatory authorities to the applicable areas of facilities and to applicable documented information, at any level of the supply chain;
  • ensuring that persons are aware of:
  1. their contribution to product or service conformity;
  2. their contribution to product safety;
  3.  the importance of ethical behavior.
  • The identification and revision status of specifications, drawings, process requirements, inspection / verification instructions and other relevant technical data must be flowed down to the sub-tiers who will certify to the specification and revision level.
  • Foreign Object Damage Prevention (FOD).  Product must be free from any contamination.
  • Product identification must be per any or all of the following; the design drawing, verbal/email purchase order.
Q7 1st Article Inspection

If called out on the P.O., a 1st article is required for prototype and first production run

Q8 Shelf Life Procedure 

It is the supplier’s responsibility to identify and verify articles, components and/or material being capable of quality degradation with age and shall include shelf life data with each shipment as it relates to the completed articles. Shelf life shall be more then 90% as received by Rock Valley Tool.

Q9 Previously Rejected Articles

Suppliers shall not submit a previously rejected article(s) for re-approval without documentation stating the article(s) was previously rejected by Rock Valley Tool and is being resubmitted for approval.